Past & Present Clients

• Alternatives For Girls

• Anderson Painting, Inc.

• Apartment Search

• Bob Saks Motor Mall

• City Connect Detroit

• Clarkston Area Chamber of Commerce

• Classic Printers

• Detroit Entrepreneurship Institute

• Detroit Institute for Children

• Detroit Institute of Arts

• Detroit Neighborhood Services Department

• Electrical Sales Company

• Electro Optics Manufacturing

• Excellent Window Cleaning

• Fenton Area Chamber of Commerce

• Gordon & Company

• Great Lakes Health Plan

• International Window Cleaning Association

• Jean M. Stenger CPA, PLC

• Lewis College of Business

• Macomb Community College

• Madonna University

• MI-SBTDC Eastern Michigan University

• National Association of Women Business Owners, Greater Detroit Chapter

• Northern Area Association

• Oakland Community College

• PLM Staffing Systems

• Schoolcraft College, Business Development Center

• University of Detroit Mercy

• U.S. Post Office, Bulk Mail Ctr.

• United Way Community Services

• Vista Nuevos Head Start

• W. Bloomfield Township Library

Testimonials

“As a business owner in the service industry, I firmly believe that my success is rooted in providing quality customer service. I rely on JoAnn Gibson’s passion for customer service to instill that value in my employees. Each time I hire a person, JoAnn is one of the first people they meet. She educates, excites and sets expectations regarding quality customer care and what that means in today’s business environment.”

Jean M. Stenger, CPA, PLC

“The insight and information that you shared with us was very helpful and well received. During that meeting we were able to find unique ways to improve our service and better serve our customers. You provided us with several ideas that we immediately put into action with positive results. The members of our service staff have stepped up their attitudes and have put into practice many of the ideas that you presented.”

Jonathan Hood
Excellent Window Cleaning Inc.

“The Customer Service and Time Management sessions provided by your company to Detroit Entrepreneurship Institute (DEI) over the last eight years have been an invaluable part of our entrepreneurial training program. Our clients consistently give your sessions the highest ratings and take the time to comment on how skilled, informative and empowering you are. You have been flexible when changes were necessary and have always delivered on time, every time.”

Cathy McClelland
Detroit Entrepreneurship Institute, Inc.

“It was such a pleasure working with you to develop a comprehensive youth entrepreneur program that will educate and inspire the next generation of entrepreneurs. You have provided us with a pool of resources and a wealth of contacts that has made this program top notch. Not only were you knowledgeable in developing the content of the program, but also you served as an excellent facilitator who was able to bring the materials to life. You are a delightful person to work with and you truly offer “non-stop customer service”.”

Marji Czajka
Schoolcraft College Business Development Center.

“I wanted to let you know how much I thoroughly enjoyed your customer service presentation at Macomb Community College on May 11th. As a result, I am going to apply your suggestion that we practice those habits presented when we are in our best frame of mind. I shall practice an attitude of praise and thankfulness to God for His many blessings. You were certainly a blessing, and I have several other things to apply as well!”

Teresa Prince

Evaluation comments from Lunch & Learn Session at United Way Community Services:

• “The presenter is a wonderful motivational speaker, in a plain and human way. She has a positive attitude that is contagious for her sincerity. Her handouts are something to keep and be used over and over.”
• “The presenter is rated A+.”
• “She is informational and inspiring.”
• “Excellent”
• “Good, Bravo, Excellent, 1110%.”
• “Very, very good (very thoughtful).”

Evaluation comments from Customer Service training at Detroit Entrepreneurship Institute:

• “I thought that Ms. Gibson was phenomenal, knowledgeable, appropriate and well organized. She knows her topic well and gave more than I expected. I hope DEI utilizes her skills to help participants continue to build capacity to enhance their business ideas, hopes and dreams.”
• “Everyday I have a fear of stepping out. But after having a training session with Mrs. JoAnn Gibson, the fear somehow leaves and I have the courage and energy to do this.”
• “The customer received the service expected – and more.”
• “I have been in the customer service business for several years and I still learned a lot of helpful tips.”
• “Very insightful and motivating. I feel excited and challenged to take advantage of the knowledge I have received from this trainer.”

Contact Info

Detroit, Michigan
(313) 863-3901